Membership Manager

Position Details

Job Description

• The NJ Restaurant and Hospitality Association is currently seeking a Membership Manager for a Full-Time Hybrid (3 days in the office/2 days remote) position.

Responsibilities: 

• Serve as the primary point of contact for NJRHA members, responding to questions, providing assistance, and connecting members with appropriate Association resources.
  
  
• Manage membership revenue, retention, recruitment, and related data analytics.
  
  
• Track membership performance and trends and develop reports for presentation to the President & CEO and Association leadership.
  
  
• Make recommendations regarding membership structure, dues categories, recruitment strategies, and member benefits.
  
  
• Conduct meetings and outreach with prospective restaurant, hotel, hospitality, and vendor members.
  
  
• Develop and implement strategic initiatives designed to increase Association membership and improve member retention and engagement.
  
  
• Recruit and enroll new Association members.
  
  
• Develop and coordinate educational, informational, and networking opportunities designed to support membership recruitment and engage existing members.
  
  
• Collaborate with the President & CEO and advocacy team to engage members in legislative initiatives, Association advocacy efforts, and grassroots activities.
  
  
• Contribute to NJRHA social media communications, including membership activities, member highlights, benefits, programs, and updates.
  
  
• Develop and maintain website content related to membership information, benefits, programs, and relevant updates.
  
  
• Coordinate production of NJRHA’s weekly newsletter in collaboration with the Marketing Director, incorporating relevant Association, local, state, and national industry news and information.
  
  
• Coordinate and oversee ad hoc committees and member groups established to address industry-specific issues, emerging trends, and current events.
  
  
• Develop and maintain a working knowledge of the Association’s membership database and association management system, Novi AMS, and ensure accurate and effective use of membership data.
  
  
• Collaborate with the President & CEO on the development of the annual vendor prospectus outlining NJRHA events, sponsorship opportunities, advertising opportunities, and other avenues for vendor exposure and engagement.
  
  
• Perform other duties and responsibilities as assigned by the President & CEO.
  
  

Qualifications:

The ideal candidate will possess:

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
  
  
• Experience in membership development, association management, business development, sales, hospitality, nonprofit management, or a related field.
  
  
• Strong relationship-building, customer service, and interpersonal skills.
  
  
• Demonstrated ability to recruit new customers, members, clients, or business partners.
  
  
• Excellent written and verbal communication skills.
  
  
• Strong organizational skills and ability to manage multiple projects and priorities.
  
  
• Comfort working with membership databases, CRM systems, data reporting, and technology.
  
  
• Ability to analyze data and translate information into actionable membership strategies.
  
  
• Strong presentation and public-speaking skills.
  
  
• Ability to work collaboratively as part of a small, fast-paced team.
  
  
• Ability to interact professionally with restaurant and hotel operators, corporate executives, vendors, elected officials, industry partners, and Association volunteer leaders.
  
  
• Knowledge of New Jersey’s restaurant, hospitality, tourism, or business community is preferred.
  
  
• Experience with Novi AMS or another association management/CRM platform is a plus.
  
  
• Proficiency in Microsoft Office 365.
  
  
• Able to thrive in a dynamic environment and proactively professionally respond to issues, especially under pressure.
  
  
• Must be motivated and able to work independently and in a team environment.
  
  
• Work weekends, holidays, early mornings, and late evenings as needed.
  
  

Physical Requirements & Working Conditions:

• Able to perform physical work, including crawling, pushing, bending, stooping, and lifting.
  
  
• Must have a valid driver’s license.
  
  
• Must be able to lift up to 25 lbs.
  
  
• Able to sit at a desk and work on a computer for prolonged periods.
  
  
• Able to walk up and down stairs.
  
  
• Able to engage in repetitive movements of wrists, hands, and fingers – typing and/or writing.

*Please note that this is not a complete list of all job duties and responsibilities. Rather it is a general overview of the position. Additional job responsibilities and duties are assigned to support overall operations and Company goals and objectives as needed.

Interested applicants should submit a resume and cover letter.